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Alternate job titles: Outbound Contact Center Senior Supervisor | Outbound Sales Supervisor, Senior

The Outbound Call Center Supervisor, Sr. monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Call Center Supervisor, Sr. implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Call Center Supervisor, Sr. prepares staff work schedules to ensure coverage and coordinate trai more...



Alternate job titles: Outbound Contact Center Supervisor | Outbound Sales Supervisor

The Outbound Call Center Supervisor monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Call Center Supervisor implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Call Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May requi more...


Alternate job titles: Outbound Call Center Supervisor, Sr. | Outbound Sales Supervisor, Senior

Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para- more...


Alternate job titles: Contact Center Representative II - Outbound | Sales Representative II - Outbound

The Call Center Representative II - Outbound promotes and sells products and services of company. Initiates calls to current and/or potential clients by following standard scripts and procedures. Being a Call Center Representative II - Outbound may require an associate's degree. Documents and tracks orders and service feedback using a computer system. In addition, Call Center Representative II - Outbound typically reports to a supervisor or manager. Being a Call Center Representative II - Outbound gains or has attained full proficiency in a specific area of discipline. Works under moderate sup more...



Alternate job titles: Outbound Call Center Supervisor | Outbound Sales Supervisor

Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-prof more...


Alternate job titles: Outbound Contact Center Manager | Outbound Sales Manager

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers more...



Alternate job titles: Outbound Call Center Manager | Outbound Sales Manager

Manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are more...


Alternate job titles: Nurse Supervisor - Phone Triage | Medical Contact Center Nurse Supervisor

The Nurse Call Center Supervisor participates in planning work of assigned nurses. Supervises and coordinates activities of nursing personnel in a contact center. Being a Nurse Call Center Supervisor may provide direct patient care over the phone. Ensures that patients' needs are met and evaluates nursing care provided over the phone. In addition, Nurse Call Center Supervisor requires a bachelor's degree in nursing. Typically reports to a manager or head of a unit/department. Requires certification as a registered nurse (RN). The Nurse Call Center Supervisor supervises a group of primarily par more...


Alternate job titles: Contact Center Representative I - Outbound | Sales Representative I - Outbound

The Call Center Representative I -Outbound promotes and sells products and services of company. Initiates calls to current and/or potential clients by following standard scripts and procedures. Being a Call Center Representative I -Outbound may require an associate's degree. Documents and tracks orders and service feedback using a computer system. In addition, Call Center Representative I -Outbound typically reports to a supervisor. Being a Call Center Representative I -Outbound possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personne more...



Alternate job titles: Contact Center Representative III - Outbound | Sales Representative III - Outbound

The Call Center Representative III - Outbound promotes and sells products and services of company. Initiates calls to current and/or potential clients by following standard scripts and procedures. Being a Call Center Representative III - Outbound typically requires an associate's degree. Documents and tracks orders and service feedback using a computer system. In addition, Call Center Representative III - Outbound typically reports to a supervisor or manager. Being a Call Center Representative III - Outbound has gained proficiency in multiple competencies relevant to the job. Works independent more...


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