Inbound Contact Center Supervisor II
Also referred to as: Inbound Contact Center Supervisor II, Inbound Call Center Supervisor II, Inbound Customer Support and Service Supervisor II
Requirements and Responsibilities
Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. May require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor.
Similar Jobs:  Inbound Contact Center Supervisor III, Inbound Contact Center Supervisor I, Contact Center Representative II - Inbound, Inbound Contact Center Manager, Outbound Contact Center Supervisor II, Contact Center Representative I - Inbound, Contact Center Representative IV - Inbound, Contact Center Representative III - Inbound, Contact Center Traffic and Scheduling Analyst
Level of Education:  Inbound Contact Center Supervisor II Salaries with a High School Diploma or Technical Certificate, Inbound Contact Center Supervisor II Salaries with an Associate's Degree, Inbound Contact Center Supervisor II Salaries with a Bachelor's Degree, Inbound Contact Center Supervisor II Salaries with a Master's Degree or MBA, Inbound Contact Center Supervisor II Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation