Smarter prices start with HR-reported pay data
Employees: Get a Salary Increase
Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards more...
Directs and oversees all aspects of an organization's technical help desk. Provides mentoring and leadership to the team. Develops and optimizes processes to achieve service level requirements and performance goals. Establishes policies and procedures that produce high-quality service to internal customers. Identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Reviews key metrics to analyze the help desk performance and identify problem areas. Manages resource planning and decision-making. Aligns help desk activities and initiatives more...
Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate le more...
Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards more...
The User Support Help Desk Senior Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being a User Support Help Desk Senior Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, User more...
The IT Help Desk Senior Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Help Desk Senior Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Help Desk Senior Supe more...
Manages all aspects and operations of an organization's technical help desk. Provides mentoring and leadership to the team. Assists in the development of processes and procedures to achieve service level requirements and performance goals, and produce high-quality service to internal customers. Identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Reviews key metrics to analyze the help desk performance, identify problem areas, and make recommendations for improvement. Engages in resource planning and decision-making. May require a b more...
The IT Help Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Help Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Help Desk Supervisor monitors reque more...
Manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an esc more...
The Help Desk User Support II troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Responds to end-user requests for technical assistance by phone, email, or ticketing system. Being a Help Desk User Support II utilizes product information or solution database to research, troubleshoot, and deliver solutions. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, Help Desk User Support II advises users on the methods, steps, and actions to res more...
With CompAnalyst Market Data you have access to the largest and most reliable HR-reported compensation data set. Market price hot jobs, industry-specific positions, and even combine jobs to map to your specific needs, drastically reducing your data gaps.
Without a well-defined process it is nearly impossible to manage job descriptions effectively.
JobArchitect gives you the flexibility to design a workflow for your organization or upload an existing one. With our centralized command center, you can track progress and job description status with ease. And your revision history is automatically documented, giving you insight into how a position has evolved over time and a paper trail to support audits.
Get comprehensive data and unparalleled insights into total rewards practices across the US for the industries and pay markets you care about most.
Adjust Employee SalaryIndividualize employee pay based on unique job requirements and personal qualifications. |
|
Price My Industry JobsGet the latest market pricing for benchmark jobs and jobs in your industry. |
|
Individualize employee pay based on unique job requirements and personal qualifications.
Get the latest market pricing for benchmark jobs and jobs in your industry.
Analyze the market and your qualifications to negotiate your salary with confidence.
Search thousands of open positions to find your next opportunity.