| Customer Information Center Manager |
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| Also referred to as: Customer Information Center Manager, Customer Technical Information Center Manager |
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| Requirements and Responsibilities |
| Responsible for managing the customer information center staff, activity, and goals. Ensures that staff has all necessary information needed to provide technical support to end-users of the organization's products. May interact with teams responsible for installation/implementation to ensure client expectations are met. Requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Similar Jobs: Customer Information Center Supervisor, Customer Segment Manager, Customer Service Manager, Contact Center Representative III - Inbound, Contact Center Representative I - Inbound, Contact Center Representative II - Inbound, Information Security Manager, Inbound Contact Center Manager, Inbound Contact Center Supervisor II |
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| Level of Education: Customer Information Center Manager Salaries with a Bachelor's Degree, Customer Information Center Manager Salaries with a Master's Degree or MBA, Customer Information Center Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
