| Contact Center Scheduler |
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| Also referred to as: Contact Center Scheduler, Call Center Scheduler, Contact Center Forecasting and Resourcing Analyst, Contact Center Metrics Analyst, Customer Service Center Scheduler |
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| Requirements and Responsibilities |
| Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Typically requires a bachelor's degree. Typically reports to a manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 1 to 2 years of related experience. |
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| Similar Jobs: Contact Center Scheduler, Sr., Contact Center Director, Contact Center Manager, Contact Center Senior Manager, Contact Center Traffic and Scheduling Analyst, Inbound Contact Center Supervisor, Inbound Contact Center Manager, Top Contact Center Executive, Contact Center Supervisor |
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| Level of Education: Contact Center Scheduler Salaries with a High School Diploma or Technical Certificate, Contact Center Scheduler Salaries with an Associate's Degree, Contact Center Scheduler Salaries with a Bachelor's Degree, Contact Center Scheduler Salaries with a Master's Degree or MBA, Contact Center Scheduler Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
