Network Service Representative II identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries and billing discrepancies. Being a Network Service Representative II may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative II typically reports to a supervisor or manager. To be a Network Service Representative II typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.
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