Also referred to as: Claims Investigations Supervisor II, Claims Negotiations Supervisor II
Requirements and Responsibilities

Claims Supervisor II supervises most activities in the claims department. Leads the examination of personal and property and casualty insurance claims based on policy provisions, appraisal, and verifiable damage. Being a Claims Supervisor II interacts with claimants and oversees the review of records and documentation to ascertain insurance coverage. Supervises settlement negotiations within authorized limits and escalates claims exceeding authorization. Additionally, Claims Supervisor II may be responsible for reviewing and processing highly complex or high-value claims. May assist in training Property and Casualty Claims Examiners and Adjusters. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Claims Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Claims Supervisor II typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

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