Branch Service Representative I

Compensation Planning

Bonus Calculator

Develop a Job description

Pay Equity

Branch Service Representative I provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative I responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative I may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative I works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative I typically requires 1-3 years of related experience.