Technical Support Representative II
Also referred to as: Technical Support Representative II, Technical Support - Tier 2, Technical Support Specialist, Experienced
Requirements and Responsibilities
Provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience.
Similar Jobs:  Technical Support Representative III, Technical Support Representative I, Technical Support Analyst II, Technical Sales Support Specialist II, Technical Support Analyst I, Technical Support Analyst III, Technical Support Manager, Customer Service Representative II, Technical Sales Support Specialist I
Level of Education:  Technical Support Representative II Salaries with No Diploma, Technical Support Representative II Salaries with a High School Diploma or Technical Certificate, Technical Support Representative II Salaries with an Associate's Degree, Technical Support Representative II Salaries with a Bachelor's Degree, Technical Support Representative II Salaries with a Master's Degree or MBA, Technical Support Representative II Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,