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View salary and benefits informationProvides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree. Typically reports to a supervisor or manager. Typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. more...
Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. more...
Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. more...
Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree. Typically reports to a supervisor or manager. Typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. more...
The Specialist Technical Sales Support may require a bachelor's degree. Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Being a Specialist Technical Sales Support typically reports to a supervisor or manager. Working as a Specialist Technical Sales Support typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manage more...
The Technical Solutions Sales Support Engineer IV prepares and delivers sales demos and facilitates technical requirements gathering sessions. Supports both the pre-sales scoping process and the post-sales design and implementation activities for complex technical products. Being a Technical Solutions Sales Support Engineer IV plans and designs the configuration of products for initial implementation or the deployment of custom solutions, enhancements, or upgrades. Reviews customer technical specifications, recommends specific products or services, and estimates cost and effort for implementat more...
The Pre Sales Technical Support Consultant IV prototypes and tests proposed solutions for feasibility, reliability, and quality. Designs the enablement plans and configuration specifications and performs installation processes to implement integrated hardware and software systems and products purchased by customers. Being a Pre Sales Technical Support Consultant IV provides technical information, requirements, and cost estimates to sales teams to use in proposals, quotes, and statements of work. Develops program and system specifications to meet customers' technical requirements and guide enab more...
The Technical Client Support Specialist IV assists customers with installation and issue resolution. Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Being a Technical Client Support Specialist IV recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Utilizes a database of technical product information to inform decisions and recommendations. In addition, Technical Client Support Specialist IV records client interactions, including inquiries, complaints, comments, and actions t more...
The Technical Products & Services Sales Specialist IV develops and conducts technical presentations and demos that present current and future products to potential customers. Sells technical services, products, and systems. Being a Technical Products & Services Sales Specialist IV partners with internal technical and marketing teams to offer suggestions for product enhancements and to share insights from customers. Utilizes technical acumen to understand and gather customer requirements and to prepare specifications and generate quotes. In addition, Technical Products & Services Sales Speciali more...
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