Contact Center Representative IV - Inbound
Also referred to as: Contact Center Representative IV - Inbound, Call Center Representative IV - Inbound, Inbound Customer Resolution Specialist IV, Inbound Customer Support and Service Representative IV
Requirements and Responsibilities
Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. Handles difficult situations and assists in training lower level contact center representatives. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience.
Similar Jobs:  Contact Center Representative IV - Inbound, Contact Center Representative III - Inbound, Contact Center Representative I - Inbound, Inbound Contact Center Manager, Contact Center Representative II - Inbound, Inbound Contact Center Supervisor I, Inbound Contact Center Supervisor III, Inbound Contact Center Supervisor II, Contact Center Traffic and Scheduling Analyst, Contact Center Traffic and Scheduling Analyst, Sr.
Level of Education:  Contact Center Representative IV - Inbound Salaries with a High School Diploma or Technical Certificate, Contact Center Representative IV - Inbound Salaries with an Associate's Degree, Contact Center Representative IV - Inbound Salaries with a Bachelor's Degree, Contact Center Representative IV - Inbound Salaries with a Master's Degree or MBA, Contact Center Representative IV - Inbound Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation