Technical Support Analyst II
Also referred to as: Technical Support Analyst II, Technical Solutions Support Analyst II, Technical Support Advisor II
Requirements and Responsibilities
Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.
Similar Jobs:  Technical Customer Support Representative II, Technical Support Analyst I, Technical Support Analyst III, Technical Customer Support Specialist II, Technical Sales Support Specialist II, Technical Customer Support Representative I, Technical Customer Support Representative III, Technical Customer Support Team Leader, Technical Solution Consultant II
Level of Education:  Technical Support Analyst II Salaries with a High School Diploma or Technical Certificate, Technical Support Analyst II Salaries with an Associate's Degree, Technical Support Analyst II Salaries with a Bachelor's Degree, Technical Support Analyst II Salaries with a Master's Degree or MBA, Technical Support Analyst II Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation