| Contact Center Representative II - Outbound |
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| Also referred to as: Contact Center Representative II - Outbound, Call Center Representative II - Outbound, Intermediate Level Call Center Representative - Outbound |
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| Requirements and Responsibilities |
| Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. |
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| Similar Jobs: Contact Center Representative II - Outbound, Outbound Contact Center Supervisor, Contact Center Traffic and Scheduling Analyst II, Contact Center Scheduler I, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Manager, Contact Center Representative III - Outbound, Contact Center Representative I - Outbound, Contact Center Senior Manager, Contact Center Manager |
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| Level of Education: Contact Center Representative II - Outbound Salaries with a High School Diploma or Technical Certificate, Contact Center Representative II - Outbound Salaries with an Associate's Degree, Contact Center Representative II - Outbound Salaries with a Bachelor's Degree, Contact Center Representative II - Outbound Salaries with a Master's Degree or MBA, Contact Center Representative II - Outbound Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
