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Customer Service Manager Compare
Alternate job titles: Customer Care Manager | Customer Support Services Manager
Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer... view job details
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Customer Service Director Compare
Alternate job titles: Customer Care Director | Customer Support Services Director
Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Establishes policies and procedures that... view job details
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Contact Center Team Leader (Includes Selling) Compare
Alternate job titles: Contact Center Team Leader (Includes Selling) | Call Center Inside Sales Team Leader | Inbound/Outbound Call Center Sales Team Leader | Sales & Telemarketing Team Leader | Tele sales Supervisor | Telemarketing Team Leader
Supervises the daily activities of a team of contact center representatives who place and receive calls or other interactions with the intent of selling or promoting company products or services. Monitors and evaluates interactions... view job details
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Customer Service Supervisor Compare
Alternate job titles: Customer Care Supervisor | Customer Service and Support Supervisor | Non-Technical Customer Service Supervisor
Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Trains and... view job details
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Customer Service Representative III Compare
Alternate job titles: Customer Care Representative III | Customer Service and Support Representative III | Non-Technical Customer Service Specialist - Senior
Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested... view job details
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Customer Service Trainer Compare
Alternate job titles: Customer Service and Support Trainer | Customer Service Representative Coach | Customer Service Trainer, Call Center
Designs and delivers training programs for customer service staff. Provides updates and details on new products. Instructs and informs staff about system use and policies/process. Develops team skills in areas of customer... view job details
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Customer Service Representative I Compare
Alternate job titles: Customer Care Representative I | Customer Service and Support Representative I | Non-Technical Customer Service Specialist - Entry
Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's... view job details
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Customer Service Representative II Compare
Alternate job titles: Customer Care Representative II | Customer Service and Support Representative II | Non-Technical Customer Service Specialist - Intermediate
Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the... view job details
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Production Team Leader II Compare
Alternate job titles: Production Worker Team Liaison II
Oversees, monitors, and coordinates production team activities, giving importance to individual member's and overall team's achievement of established goals. Ensures team's goals are aligned with and representative of the overall... view job details
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Top Customer Service Executive Compare
Alternate job titles: Chief Customer Officer | Chief Customer Service and Success Executive | Customer Care Executive | Vice President of Customer Experience | Vice President of Customer Service and Support
Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Requires a bachelor's degree. Typically reports to a top management.... view job details
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Retail Store Customer Service Representative Compare
Alternate job titles: Retail Customer Experience Representative | Retail Customer Satisfaction Representative
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Typically requires a high school diploma. Typically reports to a supervisor. Works... view job details
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Field Service Manager Compare
Alternate job titles: Field Customer Engineering Manager | Field Customer Support Manager | Technical Field Service Manager | Technical Support & Customer Service Manager
Manages the field service personnel who perform on-site routine services including installation, maintenance, and repair. Oversees the scheduling and training of field service representatives. Handles service contracts and directs... view job details
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Field Service Director Compare
Alternate job titles: Field Customer Engineering Director | Field Customer Support Director
Directs and oversees field services activities within an organization. Plans and develops policies and procedures for on-site installation, testing, maintenance, and troubleshooting. Ensures all field service projects are completed... view job details
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Director of Customer Insights Compare
Alternate job titles: Director of Consumer Insights
Develops and directs the customer/consumer insights strategy based on business goals. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends and other significant data in... view job details
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Customer Segment Manager Compare
Alternate job titles: Customer Insight and Research Manager | Customer Segment Analytics Research Manager | Marketing Segment Research Manager
Responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on... view job details
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