Help Desk Support
Also referred to as: Help Desk Support, Help Desk Technician II, Help Desk Tier 2 Specialist
Requirements and Responsibilities
Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May require an associate degree or its equivalent. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience.
Similar Jobs:  Help Desk Support Assistant, Help Desk Support, Sr., Help Desk Manager, Help Desk Supervisor II, Help Desk Supervisor I, Help Desk Supervisor III, PC Support Manager, EHR User Support Specialist, Systems Support Assistant
Level of Education:  Help Desk Support Salaries with No Diploma, Help Desk Support Salaries with a High School Diploma or Technical Certificate, Help Desk Support Salaries with an Associate's Degree, Help Desk Support Salaries with a Bachelor's Degree, Help Desk Support Salaries with a Master's Degree or MBA, Help Desk Support Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation