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Alternate job titles: On-site Support Technician III

Provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. Works independently within more...



Alternate job titles: Field Customer Support Supervisor | Field Service Engineering Supervisor | Technical Field Service Supervisor

Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. Implements methods, guidelines, and policies to facilitate efficient service delivery. Acts as a source of guidance to assist with complex services or issues. Trains field service representatives to perform routine services and e more...


Alternate job titles: Field Service Supervisor, Sr. | Field Customer Support Supervisor, Senior | Technical Field Service Supervisor, Senior

The Field Service Engineering Supervisor, Senior schedules and trains field service representatives. Oversees field service personnel who perform on-site routine services including installation, maintenance, and repair. Field Service Engineering Supervisor, Senior, a level III supervisor has full authority and may be considered lower middle management. Responsibilities also include maintaining offices and facilities including ensuring inventory is fully stocked. In addition, Field Service Engineering Supervisor, Senior may require a bachelor's degree in area of specialty. Typically reports to more...


Alternate job titles: On-site Support Engineer III | Senior Field Service Engineer | Technical Field Service Engineer III

Provides on-site support and technical assistance with various products or equipment. Installs, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary. Inspects and tests completed work to ensure the service meets quality and safety standards. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about more...



Alternate job titles: Field Customer Support Supervisor, Senior | Field Service Engineering Supervisor, Senior | Technical Field Service Supervisor, Senior

Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. Implements methods, guidelines, and policies to facilitate efficient service delivery. Acts as a source of guidance to assist with complex services or issues. Trains field service representatives to perform routine services and e more...


Alternate job titles: Field Customer Support Supervisor | Technical Field Service Supervisor

The Field Service Engineering Supervisor oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Being a Field Service Engineering Supervisor implements methods, guidelines, and policies to facilitate efficient service delivery. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. In addition, Field Service Engineering Supervisor acts a more...



Alternate job titles: Field Customer Support Supervisor | Field Service Engineering Supervisor

The Technical Field Service Supervisor oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Being a Technical Field Service Supervisor implements methods, guidelines, and policies to facilitate efficient service delivery. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. In addition, Technical Field Service Supervisor acts as a so more...


Alternate job titles: Electro/Mechanical Technician III | Electro/Mechanical Equipment Field Support Technician III

The Electro/Mechanical Equipment Field Service Representative III troubleshoots malfunctions by reworking, repairing, or modifying non-conforming parts and assemblies within equipment. Provides on-site support and technical assistance with various electro-mechanical products, equipment, and systems. Being an Electro/Mechanical Equipment Field Service Representative III performs trial runs of machinery to test quality and performance rates and trains users on operation and maintenance. Installs new equipment or upgrades and provides routine maintenance to ensure function and uptime. In addition more...


Alternate job titles: On-site Support Technician I

Provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. Works under the close direc more...



Alternate job titles: On-site Support Technician IV

Provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. Independently performs a wi more...


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