Customer Information Center Supervisor
Also referred to as: Customer Information Center Supervisor, Call Center Technical Supervisor
Requirements and Responsibilities
Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Typically requires 3-5 years experience in the related area as an individual contributor.
Similar Jobs:  Customer Information Center Manager, Inbound Contact Center Supervisor III, Inbound Contact Center Supervisor II, Inbound Contact Center Supervisor I, Contact Center Representative III - Inbound, Customer Service Supervisor, Contact Center Representative I - Inbound, Contact Center Representative II - Inbound, Outbound Contact Center Supervisor II
Level of Education:  Customer Information Center Supervisor Salaries with a Bachelor's Degree, Customer Information Center Supervisor Salaries with a Master's Degree or MBA, Customer Information Center Supervisor Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,