Customer Information Center Supervisor
Also referred to as: Customer Information Center Supervisor, Call Center Technical Supervisor
Requirements and Responsibilities
Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Similar Jobs:  Customer Information Center Manager, Inbound Contact Center Senior Supervisor, Inbound Contact Center Supervisor, Contact Center Supervisor, Customer Service Supervisor, Outbound Contact Center Supervisor, Distribution Center Senior Supervisor, Technical Customer Support Supervisor, Distribution Center Supervisor
Level of Education:  Customer Information Center Supervisor Salaries with a Bachelor's Degree, Customer Information Center Supervisor Salaries with a Master's Degree or MBA, Customer Information Center Supervisor Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation