| Customer Information Center Manager |
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| Also referred to as: Customer Information Center Manager, Customer Technical Information Center Manager |
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| Requirements and Responsibilities |
| Responsible for managing the customer information center staff, activity, and goals. Ensures that staff has all necessary information needed to provide technical support to end-users of the organization's products. May interact with teams responsible for installation/implementation to ensure client expectations are met. Requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Similar Jobs: Customer Information Center Supervisor, Contact Center Manager, Contact Center Senior Manager, Inbound Contact Center Manager, Customer Segment Manager, Customer Success Manager, Customer Service Senior Manager, Customer Experience Manager, Customer Service Manager |
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| Level of Education: Customer Information Center Manager Salaries with a Bachelor's Degree, Customer Information Center Manager Salaries with a Master's Degree or MBA, Customer Information Center Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
