Help Desk Support Assistant
Also referred to as: Help Desk Support Assistant, Help Desk Technician, Help Desk Technician I, Help Desk Tier 1 Specialist, Help Desk/Password Re-Set Support, Junior Help Desk Support, User Access and Password Support
Requirements and Responsibilities
Provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate degree or its equivalent. Typically reports to a supervisor. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
Similar Jobs:  Help Desk Manager, Help Desk Support, Help Desk Supervisor II, Help Desk Support, Sr., Help Desk Supervisor I, Systems Support Assistant, Systems Support Assistant, Sr., Help Desk Supervisor III, PC Support Manager
Level of Education:  Help Desk Support Assistant Salaries with No Diploma, Help Desk Support Assistant Salaries with a High School Diploma or Technical Certificate, Help Desk Support Assistant Salaries with an Associate's Degree, Help Desk Support Assistant Salaries with a Bachelor's Degree, Help Desk Support Assistant Salaries with a Master's Degree or MBA, Help Desk Support Assistant Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation