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The median expected salary for a typical
eCommerce Customer Service Representative
in
the United States
is
$31,744
. This basic market pricing report was prepared using our Certified Compensation Professionals'
analysis
of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Go to CNNMoney and Salary.com Article about Best Jobs
Click here for the complete list of job titles by state
Data as of July 2008
eCommerce Customer Service Representative
25th%ile
Median
75th%ile
the United States
$26,691
$31,744
$38,352
IMPORTANT: Your pay can be dramatically affected by compensable factors such as employer size, industry, employee credentials, years of experience and others.
To receive a free initial analysis or purchase your personal salary report, enter employer information and click "Next Page".
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>50,000 employees
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Job Description
eCommerce Customer Service Representative
Responds to customer inquires regarding orders, billing inquiries and technical problem notifications. Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department. May require a bachelor's degree with at least 1 year of experience in technical support. Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.
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