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  The median expected salary for a typical Member Services Representative, Sr. in the United States is $38,478. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
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Data as of November 2009   
  
   Member Services Representative, Sr. 25th%ile Median 75th%ile
the United States $34,646 $38,478 $43,981
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Job Description
Member Services Representative, Sr.
Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls. Provides available information upon request and escalates issues as appropriate. Maintains confidentiality per HIPPA guidelines. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.
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