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Pennsylvania Customer Service Supervisor Salaries
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Click to view salary reports for cities in Pennsylvania or nearby states
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Job Description
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Customer Service Supervisor
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Supervises a staff of customer service representatives and ensures customers are satisfied. Responsible for training customer service representatives, and for developing and implementing operations and policies. May require a bachelor's degree in business, marketing, or a related area and at least 5 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Typically reports to a senior manager.
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