Responsible for managing the call center scheduling staff, activity, and goals. Ensures that staff has all necessary information needed to appropriately schedule/distribute work for call center. May handle more complex or escalated issues as they arise. Requires a bachelor's degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department.
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