Manages the daily activities of a team of representatives and supervisors who place and receive telephone calls with the intent of selling or promoting company products or services. Responsible for call center policies and procedures including meeting call center operational standards, maintaining employee sales and service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organization goals. May require a bachelor's degree in area of specialty and at least 2-4 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department.
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