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Michigan Call Center Scheduler, Sr. Salaries
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Michigan - Saginaw Call Center Scheduler, Sr. Jobs
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Michigan - Battle Creek Call Center Scheduler, Sr. Jobs
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Michigan - Grand Rapids Call Center Scheduler, Sr. Jobs
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Michigan - Ann Arbor Call Center Scheduler, Sr. Jobs
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Michigan - Muskegon Call Center Scheduler, Sr. Jobs
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Michigan - Benton Harbor Call Center Scheduler, Sr. Jobs
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Michigan - Detroit Call Center Scheduler, Sr. Jobs
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Michigan - Lansing Call Center Scheduler, Sr. Jobs
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Indiana - South Bend Call Center Scheduler, Sr. Jobs
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Ohio - Toledo Call Center Scheduler, Sr. Jobs
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Indiana - Elkhart Call Center Scheduler, Sr. Jobs
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Minnesota - Duluth Call Center Scheduler, Sr. Jobs
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Wisconsin - Green Bay Call Center Scheduler, Sr. Jobs
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Job Description
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Call Center Scheduler, Sr.
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Coordinates the distribution of work tasks to support representatives. Monitors incoming call volumes and ensures even distribution among representatives dependent upon workload, determines time sensitivity of requests to ensure customer satisfaction. May respond to some less complicated issues but escalates all in depth issues to representatives. May require an associate's degree or its equivalent and 2-4 years of experience in the field or in a related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is expected. Typically reports to a supervisor or manager.
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