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Maryland Level II Inbound Representative (Call Center) Salaries
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Click to view salary reports for cities in Maryland or nearby states
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Job Description
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Call Center Representative II - Inbound
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Duties include answering telephone call inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. May require an associate's degree and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude required.
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