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Massachusetts Call Center Scheduler, Sr. Salaries
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Click to view salary reports for cities in Massachusetts or nearby states
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Massachusetts - Springfield Call Center Scheduler, Sr. Jobs
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Massachusetts - Worcester Call Center Scheduler, Sr. Jobs
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Massachusetts - Boston Call Center Scheduler, Sr. Jobs
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Massachusetts - Brockton Call Center Scheduler, Sr. Jobs
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Massachusetts - New Bedford Call Center Scheduler, Sr. Jobs
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Massachusetts - Pittsfield Call Center Scheduler, Sr. Jobs
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Massachusetts - Lowell Call Center Scheduler, Sr. Jobs
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Massachusetts - Lawrence Call Center Scheduler, Sr. Jobs
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Rhode Island - Providence Call Center Scheduler, Sr. Jobs
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New Hampshire - Portsmouth Call Center Scheduler, Sr. Jobs
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Job Description
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Call Center Scheduler, Sr.
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Coordinates the distribution of work tasks to support representatives. Monitors incoming call volumes and ensures even distribution among representatives dependent upon workload, determines time sensitivity of requests to ensure customer satisfaction. May respond to some less complicated issues but escalates all in depth issues to representatives. May require an associate's degree or its equivalent and 2-4 years of experience in the field or in a related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is expected. Typically reports to a supervisor or manager.
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