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Kentucky Call Center Scheduler, Sr. Salaries
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Click to view salary reports for cities in Kentucky or nearby states
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Kentucky - Lexington Call Center Scheduler, Sr. Jobs
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Kentucky - Hopkinsville Call Center Scheduler, Sr. Jobs
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Kentucky - Frankfort Call Center Scheduler, Sr. Jobs
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Kentucky - Louisville Call Center Scheduler, Sr. Jobs
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West Virginia - Charleston Call Center Scheduler, Sr. Jobs
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Ohio - Cincinnati Call Center Scheduler, Sr. Jobs
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Ohio - Portsmouth Call Center Scheduler, Sr. Jobs
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Tennessee - Kingsport Call Center Scheduler, Sr. Jobs
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Indiana - Evansville Call Center Scheduler, Sr. Jobs
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Tennessee - Clarksville Call Center Scheduler, Sr. Jobs
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West Virginia - Huntington Call Center Scheduler, Sr. Jobs
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Job Description
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Call Center Scheduler, Sr.
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Coordinates the distribution of work tasks to support representatives. Monitors incoming call volumes and ensures even distribution among representatives dependent upon workload, determines time sensitivity of requests to ensure customer satisfaction. May respond to some less complicated issues but escalates all in depth issues to representatives. May require an associate's degree or its equivalent and 2-4 years of experience in the field or in a related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is expected. Typically reports to a supervisor or manager.
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