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Georgia Call Center Scheduler, Sr. Salaries
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Click to view salary reports for cities in Georgia or nearby states
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Georgia - Macon Call Center Scheduler, Sr. Jobs
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Georgia - Savannah Call Center Scheduler, Sr. Jobs
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Georgia - Albany Call Center Scheduler, Sr. Jobs
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Georgia - Augusta Call Center Scheduler, Sr. Jobs
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Georgia - Atlanta Call Center Scheduler, Sr. Jobs
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Georgia - Columbus Call Center Scheduler, Sr. Jobs
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Florida - Jacksonville Call Center Scheduler, Sr. Jobs
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Florida - Tallahassee Call Center Scheduler, Sr. Jobs
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Alabama - Dothan Call Center Scheduler, Sr. Jobs
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Tennessee - Chattanooga Call Center Scheduler, Sr. Jobs
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Job Description
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Call Center Scheduler, Sr.
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Coordinates the distribution of work tasks to support representatives. Monitors incoming call volumes and ensures even distribution among representatives dependent upon workload, determines time sensitivity of requests to ensure customer satisfaction. May respond to some less complicated issues but escalates all in depth issues to representatives. May require an associate's degree or its equivalent and 2-4 years of experience in the field or in a related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is expected. Typically reports to a supervisor or manager.
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