Manages the front desk personnel. Ensures quality customer service, oversees the daily operation of services for the hotel room operations and the execution of contracts, deposits, and billing. May require a high school diploma or its equivalent and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to the Front Office Manager.
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