eCommerce Customer Service Representative Sr.
Also referred to as: eCommerce Customer Service Representative Sr., Senior E-Commerce Customer Service Representative, E-Commerce Customer Service Representative, E-Commerce Customer Service Representative-Entry level
Requirements and Responsibilities
Responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. May be assigned more complex or sensitive customer problems to resolve. Requires a bachelor's degree. Typically reports to a supervisor or manager. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience.
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Years of Experience Education Level
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Similar Jobs:  Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Retail Store Customer Service Representative, eCommerce Customer Service Representative, Customer Service Director, Customer Service Manager, Customer Service Supervisor, Top Customer Service Executive
Level of Education:  eCommerce Customer Service Representative Sr. Salaries with a Bachelor's Degree, eCommerce Customer Service Representative Sr. Salaries with a Master's Degree or MBA, eCommerce Customer Service Representative Sr. Salaries with a JD, MD, PhD or Equivalent
Categories:  Internet and New Media, Customer Services, Entry Level, IT -- All
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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