eCommerce Customer Service Representative Sr. Job Description
The following is a full job description for eCommerce Customer Service Representative Sr.. Here are the requirements and responsibilities for eCommerce Customer Service Representative Sr. along with statistics. If after reading this page you determine that eCommerce Customer Service Representative Sr. is not the position you are looking for, you may want to try one of these similar titles: Customer Service Supervisor, Customer Service Manager, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Retail Store Customer Service Representative, Customer Service Director, eCommerce Customer Service Representative, Customer Service Trainer
Requirements and Responsibilities For eCommerce Customer Service Representative Sr.
Responds to customer inquires regarding orders, billing inquiries and technical problem notifications. Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department. May require a bachelor's degree and 2-4 years of experience in technical support. Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision; typically reports to a manager. A certain degree of creativity and latitude is required.
Also Referred to as: eCommerce Customer Service Representative Sr., E-Commerce Customer Service Representative, E-Commerce Customer Service Representative-Entry level, Senior E-Commerce Customer Service Representative
Similar Jobs:  Customer Service Supervisor, Customer Service Manager, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Retail Store Customer Service Representative, Customer Service Director, eCommerce Customer Service Representative, Customer Service Trainer
Categories:  Internet and New Media, Customer Services, Entry Level, IT -- All
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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eCommerce Customer Service Representative Sr. Openings
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