eCommerce Customer Service Representative Job Description
The following is a full job description for eCommerce Customer Service Representative. Here are the requirements and responsibilities for eCommerce Customer Service Representative along with statistics. If after reading this page you determine that eCommerce Customer Service Representative is not the position you are looking for, you may want to try one of these similar titles: eCommerce Customer Service Representative Sr., Customer Service Supervisor, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Customer Service Manager, Retail Store Customer Service Representative, Customer Service Director, Customer Service Trainer
Requirements and Responsibilities For eCommerce Customer Service Representative
Responds to customer inquires regarding orders, billing inquiries and technical problem notifications. Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department. May require a bachelor's degree with at least 0-2 year of experience in technical support. Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.
Also Referred to as: eCommerce Customer Service Representative
Similar Jobs:  eCommerce Customer Service Representative Sr., Customer Service Supervisor, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Customer Service Manager, Retail Store Customer Service Representative, Customer Service Director, Customer Service Trainer
Categories:  Internet and New Media, Customer Services, Entry Level, IT -- All
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
Job Statistics
Years of Experience Education Level
Company Size Industry
Most Popular Cities for eCommerce Customer Service Representative

   Below National Average      Above National Average

Job Openings for eCommerce Customer Service Representative
eCommerce Customer Service Representative Openings
View more eCommerce Customer Service Representative