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View salary and benefits informationProvides administrative and clerical support to the traffic operations function of an organization. Responsible for all aspects of routing, shipping, logging, and tracking of inbound and outbound orders. Contacts transporters for freight pick-up and ensures that cargo is routed appropriately. Communicates changes to routing and timelines. Prepares and processes bills of lading (BOL) and other shipping documentation. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of di more...
The Traffic/Shipping Coordinator I is responsible for all aspects of logging orders, routing, shipping, and tracking of outbound orders. Responsible for providing clerical support to the traffic function for an organization. Being a Traffic/Shipping Coordinator I prepares and verifies relative documents like bills of lading. Contacts transporters for freight pick-up and ensures that cargo is routed appropriately. In addition, Traffic/Shipping Coordinator I requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Traffic/Shipping Coordinator I poss more...
The Logistics and Traffic Specialist I researches and analyzes freight costs and classifications, delivery methods, and delivery schedules to minimize delivery costs and maximize customer satisfaction. Evaluates and designs transportation and distribution procedures to maximize delivery efficiency. Being a Logistics and Traffic Specialist I typically reports to a supervisor or manager. May require an associate's degree or equivalent. Working as a Logistics and Traffic Specialist I typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support r more...
Evaluates and designs transportation and distribution procedures to maximize delivery efficiency. Researches and analyzes freight costs and classifications, delivery methods, and delivery schedules to minimize delivery costs and maximize customer satisfaction. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. more...
The Traffic Operations Support Associate I is responsible for all aspects of logging orders, routing, shipping, and tracking of outbound orders. Responsible for providing clerical support to the traffic function for an organization. Being a Traffic Operations Support Associate I prepares and verifies relative documents like bills of lading. Contacts transporters for freight pick-up and ensures that cargo is routed appropriately. In addition, Traffic Operations Support Associate I requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Traffic Ope more...
Supervises employees who make deliveries to and from specified locations. Oversees transportation activities including route assignments, route delivery, and account processing. Schedules drivers and assigns routes to maximize productivity and ensure compliance with DOT regulations and company rules. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. May require a CDL license. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes more...
The Traffic Logistics Supervisor oversees transportation activities including route assignments, route delivery, and account processing. Supervises employees who make deliveries to and from specified locations. Being a Traffic Logistics Supervisor may require a bachelor's degree. Schedules drivers and assigns routes to maximize productivity and ensure compliance with DOT regulations and company rules. In addition, Traffic Logistics Supervisor typically reports to a manager or head of a unit/department. May require a CDL license. The Traffic Logistics Supervisor supervises a small group of para more...
The Traffic Workforce Supervisor configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Traffic Workforce Supervisor ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Monitors the productivity of customer service representatives. In addition, Traffic Workforce Supervisor reviews call volume reports more...
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and more...
Provides administrative and clerical support to the traffic operations function of an organization. Responsible for all aspects of routing, shipping, logging, and tracking of inbound and outbound orders. Contacts transporters for freight pick-up and ensures that cargo is routed appropriately. Communicates changes to routing and timelines. Prepares and processes bills of lading (BOL) and other shipping documentation. Requires a high school diploma or equivalent. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has more...
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