Technical Support Manager
Also referred to as: Technical Service Manager, Technical Support Manager
Requirements and Responsibilities
Manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to top management. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
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Similar Jobs:  Technical Support Representative I, Technical Support Representative II, Technical Support Representative III, Software Support Manager, Technical Support Analyst II, Systems Consultant/Engineering Manager, Technical Support Analyst III, Technical Support Analyst I, Technical Sales Support Specialist IV
Level of Education:  Technical Support Manager Salaries with No Diploma, Technical Support Manager Salaries with a High School Diploma or Technical Certificate, Technical Support Manager Salaries with an Associate's Degree, Technical Support Manager Salaries with a Bachelor's Degree, Technical Support Manager Salaries with a Master's Degree or MBA, Technical Support Manager Salaries with a JD, MD, PhD or Equivalent
Categories:  IT -- All, Customer Services, Engineering, IT -- Manager
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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