Technical Support Analyst III

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Also referred to as: Technical Customer Support Advisor III, Technical Solutions Customer Support Analyst III

Requirements and Responsibilities

Technical Support Analyst III provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Being a Technical Support Analyst III assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Additionally, Technical Support Analyst III typically requires a bachelor's degree. Typically reports to a project leader or manager. The Technical Support Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Technical Support Analyst III typically requires 4-7 years of related experience.

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