Technical Customer Support Representative II

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Technical Customer Support Representative II provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative II possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Technical Customer Support Representative II typically requires 1-3 years of related experience.