Software Support Engineer II
Also referred to as: Level II Software Support Engineer, Intermediate Level Software Support Engineer, Software Technical Support Engineer II, Software Support Engineer II
Requirements and Responsibilities
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 2 to 4 years of related experience. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.
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Years of Experience Education Level
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Similar Jobs:  Software Engineer II, Software Engineer IV, Software Engineer V, Software Engineer I, Software Engineer III, Software Quality Assurance Analyst II, Software Support Engineer I, Software Support Engineer III, Commercial Software Engineer II
Level of Education:  Software Support Engineer II Salaries with a Bachelor's Degree, Software Support Engineer II Salaries with a Master's Degree or MBA, Software Support Engineer II Salaries with a JD, MD, PhD or Equivalent
Categories:  IT -- Computers, Software, Engineering, IT -- All
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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