Outbound Contact Center Supervisor II
Also referred to as: Outbound Contact Center Supervisor II, Outbound Call Center Supervisor II
Requirements and Responsibilities
Supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor.
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Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Contact Center Representative II - Outbound, Inbound Contact Center Supervisor II, Contact Center Representative III - Outbound, Contact Center Representative I - Outbound, Inbound Contact Center Supervisor I, Inbound Contact Center Supervisor III, Outbound Contact Center Supervisor I, Outbound Contact Center Supervisor III, Contact Center Representative II - Inbound
Level of Education:  Outbound Contact Center Supervisor II Salaries with a High School Diploma or Technical Certificate, Outbound Contact Center Supervisor II Salaries with an Associate's Degree, Outbound Contact Center Supervisor II Salaries with a Bachelor's Degree, Outbound Contact Center Supervisor II Salaries with a Master's Degree or MBA, Outbound Contact Center Supervisor II Salaries with a JD, MD, PhD or Equivalent
Categories:  Marketing, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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