Outbound Contact Center Supervisor I
Also referred to as: Outbound Contact Center Supervisor I, Outbound Call Center Supervisor I
Requirements and Responsibilities
Supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes.
Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Outbound Contact Center Supervisor II, Contact Center Representative I - Outbound, Inbound Contact Center Supervisor I, Contact Center Representative III - Outbound, Contact Center Representative II - Outbound, Inbound Contact Center Supervisor II, Inbound Contact Center Supervisor III, Outbound Contact Center Supervisor III, Contact Center Representative I - Inbound
Level of Education:  Outbound Contact Center Supervisor I Salaries with a High School Diploma or Technical Certificate, Outbound Contact Center Supervisor I Salaries with an Associate's Degree, Outbound Contact Center Supervisor I Salaries with a Bachelor's Degree, Outbound Contact Center Supervisor I Salaries with a Master's Degree or MBA, Outbound Contact Center Supervisor I Salaries with a JD, MD, PhD or Equivalent
Categories:  Marketing, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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