Outbound Contact Center Manager
Also referred to as: Outbound Contact Center Manager, Outbound Call Center Manager
Requirements and Responsibilities
Manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Requires a bachelor's degree. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Typically requires 3+ years of managerial experience.
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Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Outbound Contact Center Supervisor II, Contact Center Representative III - Outbound, Contact Center Representative II - Outbound, Inbound Contact Center Manager, Contact Center Representative I - Outbound, Contact Center Director, Customer Information Center Manager, Contact Center Scheduler, Outbound Contact Center Supervisor III
Level of Education:  Outbound Contact Center Manager Salaries with a Bachelor's Degree, Outbound Contact Center Manager Salaries with a Master's Degree or MBA, Outbound Contact Center Manager Salaries with a JD, MD, PhD or Equivalent
Categories:  Marketing, Sales, Customer Services
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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