Nurse Director - Phone Triage
Nurse Director - Phone Triage provides overall leadership and defines a nurse triage call center's policies, procedures, and service models. Develops performance goals and metrics and sets quality standards for care delivery. Being a Nurse Director - Phone Triage evaluates operations with call data analysis to identify trends, measure productivity and develop responsive staffing solutions. Maintains optimum levels of nursing staff with recruitment, selection and training programs. Additionally, Nurse Director - Phone Triage establishes standards for competencies, assessments, licensure, certifications, and other annual training. May require an advanced degree in nursing. Requires Registered Nurse (RN). Typically reports to senior management. The Nurse Director - Phone Triage manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Nurse Director - Phone Triage typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
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