Member Experience Specialist

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Member Experience Specialist administers and implements programs and initiatives to engage current and new members and continuously improve the member experience. Solicits member feedback and presents findings to internal teams to identify improvement goals to meet member needs, resolve problems, and generate new ideas for programs or services. Being a Member Experience Specialist coordinates with internal stakeholders to access the resources and facilitate processes to support programs that deliver consistent member satisfaction. Utilizes web or social media to promote the organization, collect data on member sentiments, and communicate with members. Additionally, Member Experience Specialist typically requires a bachelor's degree. Typically reports to a manager. The Member Experience Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Member Experience Specialist typically requires 2-4 years of related experience.