Inside Sales Senior Supervisor

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Inside Sales Senior Supervisor oversees the daily activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls. Utilizes marketing and field sales insights to understand customers' unique needs, market conditions, and competitors. Being an Inside Sales Senior Supervisor implements sales strategies and supporting activities, including renewals, special offers, and discounts. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, Inside Sales Senior Supervisor monitors team progress towards meeting targets and provides strategic coaching in selling and relationship-building skills. Typically requires an associate degree. Typically reports to a manager. The Inside Sales Senior Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Inside Sales Senior Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.