Inside Sales Senior Manager

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Inside Sales Senior Manager oversees the activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls. Coordinates closely with marketing and field sales to gather insights and understand customers' unique needs, market conditions, and competitors. Being an Inside Sales Senior Manager develops sales strategies and supporting activities, including renewals, special offers, and discounts. Provides appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, Inside Sales Senior Manager trains and coaches staff in selling and relationship-building skills needed to grow and maintain sales pipelines. Requires a bachelor's degree. Typically reports to a director. The Inside Sales Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Inside Sales Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.