Implementation Supervisor

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Implementation Supervisor supervises a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Supervisor manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Supervisor ensures that implementations are completed on time, within budget, and meet client expectations. May assist with escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. Requires a bachelor's degree in area of technical specialty. Typically reports to a manager. The Implementation Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Implementation Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.