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View salary and benefits informationThe Guest Services Night Auditor reconciles all hotel cashier transactions, ensures the accuracy of folio billing, posts revenue to appropriate accounts, and compiles various management reports. Oversees and coordinates front office operations during the hotel overnight shift. Being a Guest Services Night Auditor may require an associate's degree. Checks guests in and out, answers front desk telephone and resolves guest service and billing issues as needed. In addition, Guest Services Night Auditor typically reports to a manager or head of a unit/department. Being a Guest Services Night Audito more...
The Spa Guest Services Assistant Manager - Casino manages the spa and recreation staff and support personnel. Assists the manager with spa and recreation activities. Being a Spa Guest Services Assistant Manager - Casino creates and implements general and therapeutic spa and recreational activities for all age groups. Coordinates classes, programs, and day-to-day operations of a spa and recreational facility. In addition, Spa Guest Services Assistant Manager - Casino develops and maintains relationships with members and guests. May require a high school diploma or its equivalent. Typically repo more...
The Spa Guest Services Supervisor - Casino resolves client conflicts and ensures proper maintenance of the facility and equipment. Oversees the day-to-day spa activities and manages all spa personnel. Being a Spa Guest Services Supervisor - Casino ensures the facility is clean and provides a relaxing environment for customers. Ensures that a high standard of customer care and treatment is delivered to each guest. In addition, Spa Guest Services Supervisor - Casino may require a high school diploma or its equivalent. Typically reports to a manager. The Spa Guest Services Supervisor - Casino sup more...
The Casino VIP Guest Services Host requires a bachelor's degree in area of specialty. Responsible for improving customer service, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers. Being a Casino VIP Guest Services Host typically reports to a manager or head of a unit/department. Working as a Casino VIP Guest Services Host typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. more...
The Guest Reception Associate answers questions about the facility's policies and services. Interacts with the customer to ensure that the check-in and check-out is carried out efficiently. Being a Guest Reception Associate issues invoices and collects room fees. Makes advance reservations and handles special requests. In addition, Guest Reception Associate performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. May require a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Guest more...
The Guest Services Concierge may make travel arrangements or dining reservations, or procure tickets for guests. Acts as a guest liaison. Being a Guest Services Concierge handles or appropriately escalates guests' customer service issues. Offers suggestions for local attractions or areas of interest. In addition, Guest Services Concierge requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Guest Services Concierge works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May more...
The Guest Reception Manager oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Manages front desk personnel and ensures quality customer service. Being a Guest Reception Manager may oversee concierge or valet staff. May be responsible for front desk budgeting. In addition, Guest Reception Manager may require an associate's degree or its equivalent. Typically reports to a hotel manager. The Guest Reception Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/departm more...
The Guest Greeter provides assistance to guests as needed. Opens door for guests. Being a Guest Greeter may require a high school diploma or its equivalent. Assists guests with transportation needs. In addition, Guest Greeter typically reports to a supervisor or manager. Being a Guest Greeter may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. more...
The Guest Reception Supervisor performs administrative duties for the front desk including guest check-in, check-out, and billing. Supervises a team of front desk clerks who are responsible for guest check-in and check-out. Being a Guest Reception Supervisor may manage the team's shifts to ensure full coverage. Counsels and coaches a team of clerks and ensures all tasks are completed competently. In addition, Guest Reception Supervisor responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Guest Reception Sup more...
The Spa Guest Experience Manager administers, plans, and evaluates programs for all age groups. Manages the spa facility. Being a Spa Guest Experience Manager ensures that program goals are met and adheres to local, state, and federal regulations regarding cleanliness, accessibility, and safety of the facility. Hires, trains, and monitors the performance of professional spa personnel. In addition, Spa Guest Experience Manager may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Spa Guest Experience Manager manages subordinate staff in the d more...
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