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View salary and benefits informationManages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. more...
The Technical Field Service Manager oversees the scheduling and training of field service representatives. Manages the field service personnel who perform on-site routine services including installation, maintenance, and repair. Being a Technical Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Handles service contracts and directs support services. In addition, Technical Field Service Manager ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed. Typically requires a bach more...
The Technical Client Service Manager provides mentoring, leadership, and organization to supervisors and teams. Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Being a Technical Client Service Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. In addition, Technical Client Service Manager makes recommendations for c more...
Oversees retail stores operations of a given district to maximize sales and profitability. Defines policies and strategies to drive retail store sales. Reviews performance reports to monitor operations in an area. Requires a bachelor's degree. Typically reports to a regional manager or zone manager. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an indiv more...
The Technical Field Service Supervisor oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Being a Technical Field Service Supervisor implements methods, guidelines, and policies to facilitate efficient service delivery. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. In addition, Technical Field Service Supervisor acts as a so more...
The Technical Client Service Supervisor manages the daily workload to ensure required service volume and quality levels are attained. Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Being a Technical Client Service Supervisor identifies opportunities for operational improvements and implements solutions. Trains staff in products, features, standard policies, and best practices. In addition, Technical Client Service Supervisor monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate sol more...
Manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. Manages subordinate staff in the day-to-day performance of their jobs. True fi more...
The Technical Field Service Senior Manager plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Being a Technical Field Service Senior Manager handles service contracts and directs support services. Oversees the scheduling and training of field service representatives. In addition, Technical Field Service Senior Manager develops methods, guidelines, and policies to facilitate efficient more...
The Technical Client Service Senior Manager provides mentoring, leadership, and organization to managers and supervisors. Manages an organization's technical customer support policies, objectives, and initiatives. Being a Technical Client Service Senior Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. In addition, Technical Client Service Senior Manager make more...
Manages and directs a sales force to achieve sales and profit goals within a district. Designs and recommends sales and marketing programs and sets short- and long-term sales strategies. Requires a bachelor's degree in a related area. Typically reports to a regional sales manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Ty more...
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