Customer Service Training Manager
Also referred to as: Customer Service Training Manager, Manager of Customer Service Training
Requirements and Responsibilities
Designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. May personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Customer Service Manager, Customer Service Trainer, Training Manager, Customer Service Director, Customer Service Supervisor, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Sales Training Manager
Level of Education:  Customer Service Training Manager Salaries with a Bachelor's Degree, Customer Service Training Manager Salaries with a Master's Degree or MBA, Customer Service Training Manager Salaries with a JD, MD, PhD or Equivalent
Categories:  Training, Customer Services, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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