Customer Service Team Leader
Also referred to as: Customer Service Team Leader
Requirements and Responsibilities
Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors daily workflow and ensures that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Typically requires 4 to 7 years of related experience.
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Similar Jobs:  Contact Center Team Leader (Includes Selling), Customer Service Manager, Customer Service Director, Production Team Leader II, Customer Service Supervisor, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Retail Store Customer Service Representative
Level of Education:  Customer Service Team Leader Salaries with a Bachelor's Degree, Customer Service Team Leader Salaries with a Master's Degree or MBA, Customer Service Team Leader Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services, Retail/Wholesale, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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