Customer Information Center Supervisor Job Description
The following is a full job description for Customer Information Center Supervisor. Here are the requirements and responsibilities for Customer Information Center Supervisor along with statistics. If after reading this page you determine that Customer Information Center Supervisor is not the position you are looking for, you may want to try one of these similar titles: Customer Information Center Manager, Inbound Call Center Supervisor I, Inbound Call Center Supervisor II, Inbound Call Center Supervisor III, Customer Service Supervisor, Outbound Call Center Supervisor II, Call Center Scheduler, Call Center Team Leader (Includes Selling), Information Technology Supervisor II
Requirements and Responsibilities For Customer Information Center Supervisor
Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Requires a bachelor's degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Also Referred to as: Customer Information Center Supervisor
Similar Jobs:  Customer Information Center Manager, Inbound Call Center Supervisor I, Inbound Call Center Supervisor II, Inbound Call Center Supervisor III, Customer Service Supervisor, Outbound Call Center Supervisor II, Call Center Scheduler, Call Center Team Leader (Includes Selling), Information Technology Supervisor II
Categories:  IT -- All, Customer Services, IT -- Manager, Marketing
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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Customer Information Center Supervisor Openings
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